Contact information
Contact Us
We're here to help.
Whether you have a question about your order, need help with a return, or just want to learn more about our products, our team is ready to assist you.
How to Reach Us
You can get in touch in two ways:
- Contact Page: https://trypawsora.com/pages/contact
- Email: Hello@trypawsora.com
Simply fill out the contact form or drop us an email and our support team will get back to you as soon as possible.
Response Time
We aim to respond to all enquiries within 24–48 hours, Monday to Friday.
During busy periods responses may take slightly longer, but we always do our best to get back to you quickly.
What to Include
To help us assist you faster, please include:
- Your order number (if applicable)
- A clear description of your enquiry
- Any relevant photos (for damaged or incorrect items)
Common Enquiries
We can help with:
- Order updates and delivery questions
- Returns, refunds, and exchanges
- Product information and usage
- Damaged or incorrect items
Business Information
- Trading Name: Trypawsora
- Legal Entity: HodorLTD
- Email: Hello@trypawsora.com
- Phone: 0800 208 1175
Before You Contact Us
You may find your answer more quickly by visiting:
- Return & Refund Policy: https://trypawsora.com/policies/refund-policy
- Privacy Policy: https://trypawsora.com/policies/privacy-policy
We're Here to Help
Your experience matters to us. If something isn't right, we'll do our best to make it right — quickly and fairly.